Main Contractor Defect - Standard Workflow

Main Contractor Defect - Standard Workflow

The Defect management process requires the Main Contractor to create/raise issues in DRAFT status, with editable fields.

Moving to OPEN auto-assigns the issue to the Subcontractor who can edit/update the Defect and change the status to FIXED. 

Once the Defect is in the FIXED stage it will then be reassigned to the Main Contractor to perform their quality check. 

The Main Contractor can CLOSE the issue if satisfied or move it to REJECTED if not. 

The Subcontractor can also reassign issues to the Main Contractor by marking them as NOT ME or NOT A DEFECT as applicable.

Typical Status Workflow

1. Main Contractor raises a Defect, which starts in DRAFT status.

2. In DRAFT status, editable fields include Photo, Category/Type, Description (optional), Responsible Party, Priority, and Due Date (all mandatory).

3. When moved to OPEN status, the issue is assigned to the Subcontractor Team specified in the Responsible Party.

4. The subcontractor Team will update the Issue with a Fixed Photo and description then move the issue to FIXED, assigning it back to the Main Contractor Team.

   1. Subcontractor can also move the issue to NOT ME or NOT A DEFECT
5. 
   
   • Not Me: If an issue is mistakenly assigned to the wrong team, it is moved to "Not Me," and the issue is auto-assigned back to the team that raised it allowing them to Update the Relevant fields.
   • Not An Issue: If the responsible party deems the item not an issue, it can be set to "Not An Issue," and the issue is auto-assigned back to the team that raised it.

6. Main Contractor, at the FIXED stage, can update Response Photo and Response Description (optional).

7. If Main Contractor is satisfied, they can CLOSE the issue. Only User with CLOSE Permission can fully CLOSE and Issue, user with only EDIT permissions will SIGN OFF the Issue

   • If Main Contractor is unsatisfied, they can move the issue to REJECTED, automatically reassigning it to the Subcontractor Team.
     
     Automation Rules
     
     OPEN - Auto Assigns to the Responsible Party Team (Subcontractor)
     FIXED - Auto Assigns back to the Main Contractor Team that raised the Issue
     NOT ME & NOT A DEFECT  - Auto Assigns back to the Main  Contractor Team that raised the Issue

Field Updates (Which fields can be edited dependent on Issue Status)

DRAFT & NOT ME	ISSUED TO MC & NOT AN ISSUE	OPEN & REJECTED	FIXED